Terms and conditions of use

1. TERMS

www.otramirada.gr is the online store for exhibition and distribution of products through the Internet of Aristea-Eleftheria Papadima, located at 50 Agias Paraskevis Street, Chalandri, Attica, Greece (VAT No: GR052818981 / Tax Office: Cholargos). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store (hereinafter referred to as "the Company"), located at the internet address www.otramirada.gr Make sure that you agree to the following terms and conditions because your transaction with us through the above website www.otramirada.gr is governed by the following terms and your transaction with us implies acceptance of these terms. The Company reserves the right to unilaterally modify or freely revise these terms and conditions of transactions, made through its online store, whenever it deems necessary. The Company undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed. Contracts through the online store are drawn up in the Greek language.

2. PRODUCTS AND INFORMATION PROVIDED

The Company is committed both to the accuracy, truth and completeness of the information provided in the online store regarding the identity of the Company and as to the transactions provided through the online store. The Company, in the context of good faith, ensures the accuracy of the other information, under the terms and reservations it formulates in the terms of use and operation of the online store. The Company is not responsible for and is not bound by entries of information or data made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence. In the event of an error in the information provided, the Company undertakes, as soon as the error is identified, to take the necessary actions for the correction.

3. LIMITATION OF LIABILITY

The Company, in the context of its transactions from the online store, makes, on the basis of good faith, every effort for the proper execution of transactions. The Company declares that it is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders based on the terms of use and operation of the online store, as well as from their non-execution or delay in execution, for any reason. The Company ensures the continuous, regular updating of the availability of products and services of the online store. From the outset it states that due to the necessary time required to update the system, as well as due to occasional inadvertent error, it is possible that the availability indication of a product / service is not, despite its efforts, accurate at the time a customer checks a product / service or attempts to order. It is also possible that, in products of increased demand such as products on offer, the availability to change as long as the customer keeps the product in his "basket" and before sending an order and this is accepted by the Company or also a product appears for some time (between successive system updates) available, while it has already been exhausted. Each visitor or customer acknowledges and accepts the above assumptions and only under this condition proceeds to an order or transaction. For these reasons, the Company does not guarantee the absence of error or failure in the indication of the availability of products / services as it appears in the online store, but is committed, in good faith, in case of ordering and the indication of availability is for any reason inaccurate for the above reasons or changed, to inform the interested customer by suggesting alternative solutions (longer waiting for the receipt of the product if he agrees, purchase of another product, cancellation of order, etc.). In this case, the Company has no further obligation or liability. If the Company has brought to the attention of the customers the above, which are basic terms for the transaction with the online store, it declares that it is not liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, alternatively and / or cumulatively consists in loss of profits, data, lost profits, pecuniary satisfaction, etc.) that may be suffered by a customer or visitor of the online store or a third party from a cause related to product information, with the indication of availability, with the operation or not and / or the use of the website and / or with the inability to provide services and / or products and / or information available from it.

4. FORCE MAJEURE - EVENTS OUTSIDE THE COMPANY'S BUSINESS CONTROL

The Company states that in the fulfillment of all the commitments it undertakes based on the terms of use and operation of the online store, there may be reasonable delays or cancellations, due to force majeure conditions or when the delay is due to an event beyond the Company’s business control, such as earthquakes, extreme weather events, pandemics (indicatively the COVID 19 pandemic, etc.), strikes, riots, decisions of competent authorities that limit the activity of those involved in the execution of orders and sales of agencies and services, cancellation of the execution of an order by a wholesaler-supplier of the Company without fault of the Company, etc. The Company will make every effort to better serve customers, but bears no responsibility for delays or temporary inability to fulfill its obligations for the above reasons. Extraordinary conditions of force majeure are likely to complicate and cause delays in the ability of customers to communicate with the Company by telephone or through the contact form of the online store. In conditions of force majeure, the Company will make every effort to receive and manage customers' communications on a first-come, first served basis

5. INTELLECTUAL PROPERTY RIGHTS

All content in the online store, including distinctive titles, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder.

6. USER OBLIGATIONS

The users of the website www.otramirada.gr accept that they will not use the website and the online store for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any trademark, trade secret, copyright or other proprietary rights of third parties, intentionally or unintentionally violates applicable Greek and EU law and its provisions, may harass third parties in any way and any content used to collect or store users' personal data. The Company's intention is not to collect personal data of minors. However, given that this cannot be guaranteed/ confirmed by the Company, any underage users of the Company's website who may provide, through it, their personal data, we consider that they have received the consent of the holders of parental responsibility or any guardians.

7. SECURITY - TRANSACTION CONFIDENTIALITY

The Company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The steps used for your identification are two: the e-mail or username and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information with absolute security. You are given the opportunity to change your Personal Secret Security Code (password) and e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store www.otramirada.gr is not responsible for the use of the secret code by an unauthorized person. To ensure the confidentiality of data transfer, we use the SSL encryption protocol. The observance of the secrecy of transactions is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to www.otramirada.gr is confidential and the Company has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. The Company does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority. In the event that the Company uses third parties to support its systems, it takes care to ensure confidentiality. Subject to the provisions of Chapter 8 hereof, relating to Personal Data, you may request any information held about you as well as their correction in case you can substantiate the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and not make any disclosure to third parties.

8. PERSONAL DATA PROTECTION

The Company is responsible for the processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation for the Protection of Personal Data (679/2016), as well as in accordance with national, Community and international law on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as the case may be. The Company uses the data of the visitors (Name, Surname, e-mail address, contact telephone, etc.), as long as they have been registered through the contact form of the website for communication with them. The Company uses the data of the visitors (e-mail address) once they have been registered in the newsletter, to receive offers and newsletters. The Company uses the data of the visitors through the use of cookies for the improvement of the website and the adaptation of the way in which the visitors browse it and their best experience. For more information about cookies, read the Cookies policy. The Company uses the data of users (name, profession, email address, home address, landline, mobile phone, etc.) that have been registered on the Website for all the aforementioned processing purposes as well as for the execution of transactions carried out through the online store. User and transaction information is considered confidential, as is the case with regular in-store transactions. It also acknowledges the existence of the right to information, access, deletion, objection, limitation of purpose and portability in accordance with articles 12-22 of the General Regulation of Personal Data Protection and applicable national law). Ensure that only authorized employees have access to transaction information and only when necessary, e.g. for processing orders. Otherwise, the Company undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or decision of another public authority. The personal data declared in the online store www.otramirada.gr is used exclusively by it or its affiliated companies, in order to support and execute the transaction of goods and the information of the customers. Visitors/customers can submit any question/request regarding the processing of their personal data and exercise all their legal rights by contacting the responsible for processing personal data Mrs. Aristea Papadima at tel. +30 212 100 5161 or by e-mail: info@otramirada.gr.